Sales and customer support manager |

Sales and customer support manager

Sales and customer support manager

Sales and customer support manager

  • Պաշտոնը Sales and customer support manager
  • Աշխատավարձը պայմանագրային
  • Գրաֆիկ Ամբողջ դրույք
  • Սեռը Արական,Իգական
  • Տարիքը 20 - 38 տար․
  • Տարածաշրջան Երևան, Կենտրոն
  • Հրապարակվել է 1 տարի, 1 ամիս առաջ
Աշխատանքի նկարագրություն

Are you a positive and motivated person looking to be a part of a culture which redefines excellence?

We are looking for a multilingual team members who are passionate about tourism, are sales driven and ready to provide exceptional customer service.
As aviaDrom team member, you will be making genuine connections with every customer while you guide them through choosing the perfect product or service for their travel needs. Experience in tourism sector and with air-ticket reservation systems (Amadeus/Galileo/Sabre) is not needed; as we provide a full training of 2 up to 3 weeks for the chosen candidates.

-The Customer Support Specialist is responsible for the sales of aviaDrom Travel agency's products and services to meet customer expectations. Candidate must be able to work on evening schedule from 16:00-01:00, 6 full working days, also on weekends. Part-time schedule is possible from 19.00-01.00.
-The Customer Support Specialist's primary function is to handle inbound and outbound calls, sales inquiries, customer questions, complaints, and technical support of electronic tickets and other travel related services with the highest degree of courtesy and professionalism. The candidate will demonstrate proper phone etiquette when answering inbound calls while efficiently and effectively addressing customer needs and following up to ensure customer satisfaction.

Job responsibilities

-Greet each inbound caller in a timely and professional manner
-Actively listen to the caller and assist with any questions
-Handling inbound and outbound calls concerning flight reservations, mainly in Armenian and Russian, and in the language of your market area
-Create travel itineraries and make reservations in GDS systems in accordance with departmental procedures
-Monitoring confirmed bookings and making sure that everything is correct registered.
-Complete records of telephonic interactions

Required qualifications

-Bachelor's Degree required (unless you can wow us with your combination of education and experience).
-Ability to write and express yourself very well in the target language.
-Native speaker of Armenian Language and excellent knowledge of at least one of the following languages; English, France, Spanish, Russian, Dutch and German.
-Experience in tourism, sales or customer service will be considered as a valuable asset.
-Excellent communication skills.
-Consultative sales skills, while being able to communicate information in a positive and professional manner.
-Enjoy working in a fast-paced environment that requires attention to detail and accuracy.
-Able to multi-task
-Computer literate and typing skills of at least 35 words per minute
-Clear speaking voice and positive demeanor on the phone
-Demonstrate initiative in problem resolution and accepting opportunities to exceed customer expectations.
-Able to work in team and independently to complete work assignments under limited supervision and in accordance with general instructions.
-Problem solving and analytical skills
-Strong organizational skills and ability to follow up
-We offer also an internship program for starters who did not have any experience at all. After successful completion of 3 month internship program, candidates could start a carrier at aviaDrom.